These general terms and conditions apply in addition to any specific terms and conditions which may be mentioned in any promotion of or messages about that competition, prize draw, vote or poll on any platform (“interaction information”).
Together these general terms and conditions and the interaction information shall be referred to as the “interaction terms and conditions”. To the extent that there is any inconsistency between these general terms and conditions and any interaction information, the interaction information will prevail.
The interaction terms and conditions may be amended at any time without prior notice. It is your responsibility to ensure you review the current interaction terms and conditions before entering any competition.
By taking part in the competition, you accept and agree to the interaction terms and conditions. If you do not agree with any of the interaction terms and conditions, then you should not take part in the competition.
We recommend that you print and store or save a copy of these terms and conditions for future reference during the competition.
A. General Competition and Prize Draw Terms & Conditions
The following general terms and conditions apply to all competitions and prize draws.
1. Eligibility
1.1. Entrants must meet the eligibility requirements as specified in the interaction terms and conditions.
1.2. Entrants must be residents of the United Kingdom, Isle of Man or Channel Islands and must be aged 18 years or over at the time of entry, unless specified otherwise.
1.3. Entrants must only enter via social media channels including Facebook, Instagram and Twitter before 2pm on Sunday 16th June 2019. (Entries open at 7am on Wednesday 8th May 2019)
1.4. If selected as a winner of a prize draw or competition, the winner must provide a UK, Isle of Man or Channel Islands address for delivery of the prize.
1.5. Employees and members of their immediate families (including any live-in partner) of TheraPlate UK or those associated with the operation or promotion of the competition or prize draw are ineligible to enter. Any such entries are invalid.
1.6. TheraPlate UK reserves the right in its sole discretion to ask for evidence to verify the age, identity and/or eligibility of an entrant at any time, and to use any channels and methods available to carry out checks of any details provided. TheraPlate UK may withhold delivery of a prize until it has received such evidence from the winner and failure to provide such evidence in a timely manner may result in forfeiture of the prize.
2. Entry
2.1. The opening date and closing date and time for entries are as indicated in the interaction information. Any entries received before the competition or prize draw opens or after the closing date and time will not be counted.
2.2. For competition entry, entrants must complete the task(s) specified and submit the information as indicated in the interaction information. For prize draw entry, entrants must submit the information as indicated in the interaction information. 2.3. Entrants may be required to provide their full name, full contact telephone number (including area code if providing a landline number) or other method of contact (if applicable), email address and/or any other information as specified at the time of entering the promotion. This information cannot be amended once an entrant has entered the promotion.
2.4. Entry to the promotion must be by the applicable method(s) as indicated in the interaction information which may include any (but not necessarily all) of the following: 2.4.1. Social media entry: entry is via social media only including Facebook, Instagram and Twitter. Entrants must take a photograph of themselves on the TheraPlate UK tradestand at the Royal Windsor Horse Show 2019 or the Bolesworth International Horse Show and post the image to social media using the hashtag #TheraplateEscape to enter. Entrants must have their social media accounts set to public so that hashtags can be visible and must tag the TheraPlate UK Facebook, Instagram and Twitter page on the post. Entries made only between 7am Wednesday 8th May 2019 and 2pm Sunday 16th June 2019 will be valid. The winner will be selected at random and announced shortly after the closing of the competition.
2.5. Entries must not be sent in through agents, third parties or on behalf of another person unless otherwise specified in the interaction information. Such entries are void. Bulk entries are void and cannot be accepted. If a minimum of 50 entries are not met, TheraPlate UK and its agents will cancel the competition and prize.
2.6. In the event of any fault, mistake, misunderstanding or dispute concerning the correctness or acceptability of any answers given by entrants, or the operation of any part of the competition or prize draw service, networks or systems, the decision of the TheraPlate UK shall be final.
3. The Prize
3.1. The prize is subject to availability and to winner confirmation, i.e. TheraPlate UK has managed to contact the winner and confirm eligibility. The prize is also subject to the terms and conditions of the prize provider, TheraPlate UK.
3.2. Unless otherwise specified, all elements relating to a prize must be taken up during one period. The winner (and their companion(s) if applicable) will be required to hold a valid passport, any required visas and/or other necessary travel documentation. Where the prize relates to travel for more than one person, the winner and their companion(s) must travel together, departing from and returning to the same location at the same time and on the same itinerary. The value of £2000 may be used towards the holiday of the winner’s choice. If the holiday value does not total £2000 then the remaining monies cannot be transferred into the winner’s account, it is only valid and will only be paid to a travel company directly.
3.3. The winner (and where applicable, their companion(s)) is (are) required to comply with all instructions and requirements as may be specified by TheraPlate UK or any authorised third party to receive and/or take up the prize, including but not limited to providing responses within specified time frames, adhering to the itinerary, completing any required forms and delivering any required documentation. TheraPlate UK will not be liable to the winner or any other persons where they fail to comply with such instructions and such failure may result in forfeiture of the prize.
3.4. The winner (and where applicable, their companion(s)) may be required to provide their signature as proof of their agreement to relevant waivers, releases and/or consents when taking up the prize. Failure to sign any relevant documentation may result in forfeiture of the prize.
3.5. The prize excludes all other costs and arrangements not expressly included in the prize. Additional charges and expenses incurred for goods, services, attractions, facilities, upgrades, activities, insurance and events not expressly included in the prize are payable solely by the winner (and where applicable their companion(s)). TheraPlate UK will not be held liable where such charges and/or expenses are incurred, and no refund or reimbursement will be made. TheraPlate UK will accept no responsibility where the winner is unable to pay in full any such charges and/or expenses.
3.6. For delivery of the prize, you may be required to be available at a specified time and place.
3.7. No cash equivalent (where applicable) or alternative prize will be given at the request of the winner and the prize is non-transferable and non-exchangeable. However, TheraPlate UK reserves the right to change the prize or any part of the prize to an alternative of equal or greater value for any reason in its sole discretion including without limitation due to circumstances beyond its control or if any part of the prize becomes unavailable. If for any reason the winner chooses not to take up the prize or any part of the prize, TheraPlate UK reserves the right to ask the winner to confirm this in writing and, whether or not such confirmation is received, TheraPlate UK will be able to retain or dispose of the prize (or part of the prize) at its own discretion.
3.8. TheraPlate UK may refuse to provide a prize, or seek its recovery, in the event of non-entitlement under the interaction terms and conditions or an entrant’s breach of the interaction terms and conditions, fraud or dishonesty, including but not limited to the use of technology which enables an entrant to evade applicable charges when entering the promotion.
3.9. TheraPlate UK and their agents will not be liable where a prize has been lost, damaged or stolen following delivery and such prize will not be replaced.
4. Winner Selection
4.1. Where the winner is randomly selected, the draw for the winner will take place immediately after closing of the competition unless stipulated otherwise. The winner will be the first entry drawn at random from all valid entries, subject to eligibility and winner confirmation.
5. Winner Contact
5.1. General contact: The winner will be contacted as soon as practicable on or after the draw date as indicated in the interaction information. The winner will be contacted via private message on whichever social channel they used to enter whereby they will have 1 hour to accept or decline the prize.
5.2. Time critical: The prize must be taken up within 6 months of the close date of the competition, the competition will be considered “time critical”.
5.3. If the winner cannot be contacted or successful contact is not made within the time periods set out in clauses 5.1 to 5.2 above or as otherwise set out in the interaction information (as applicable) or if the winner fails to meet any of the eligibility requirements or is otherwise unable to comply with the interaction terms and conditions, this may result in forfeiture of the prize and TheraPlate UK reserves the right to disqualify that entrant (without further liability to that entrant) and offer the prize to the next eligible entrant and thereafter until a winner is found.
5.4. Any entrant and/or winner must comply with any directions given to him or hereby TheraPlate UK and/or their agents and with all relevant laws, rules and regulations, restrictions, itinerary. Failure to comply with instructions, itineraries, rules, restrictions, requirements, laws and guidelines may result in an invalid entry and/or forfeiture of the prize.
5.5 TheraPlate UK is committed to operating interactive services, including without limitation competitions, prize draws, voting and interactive polls, fairly and to preventing abuse of its systems, as well as those of its agents and sub-contractors.
5.6 For this reason, TheraPlate UK reserve the right to disqualify and/or discount entries, votes or polls if they have reasonable grounds to suspect, at their sole discretion, having regard to all the circumstances and information available at the relevant time, any of the following:
5.6.1. activity has occurred that is designed to excessively manipulate the outcome of the interactive service; or
5.6.2. votes, polls or entries have been made in breach of the interaction terms and conditions; or
5.6.3. there has been any activity which TheraPlate UK consider is designed to unfairly influence the interactive service and/or provide an unfair advantage to the entrant or the making or disguising of multiple entries or votes by an individual entrant using multiple different social media accounts.
5.7. If we have reason to believe that an individual entrant to our competitions or prize draws has made 30 or more entries (or such other level as set out in the interaction information) using different accounts (or other details on which limits on number of entries are based) from any one entry platform then TheraPlate UK will treat this as an attempt to unfairly influence the competition or prize draw and all entries submitted by that entrant will be discounted.
5.8. If we determine that an individual has attempted to unfairly influence or manipulate an interactive service then in addition to disqualification and/or discounting entries, votes or polls for that interactive service we may (in our sole discretion) ban that individual from future interactive services and disqualify and/or discount any future entries, votes or polls made in respect of our interactive services.
6. Liability
6.1. Nothing in the interaction terms and conditions restricts your statutory rights as a consumer. For more details on these statutory rights you should contact your local Trading Standards Office or Citizens Advice Bureau.
6.2. Nothing in the interaction terms and conditions shall exclude or limit TheraPlate UK’s liability for death or personal injury caused by their staff or suppliers’ negligence or for fraud or for any other liability which cannot be limited or excluded by law or regulation.
6.3. None of TheraPlate UK or its agents can promise that the services relating to a competition, prize draw, vote or poll will be free from errors or omissions nor that they will be available uninterrupted and in a fully operating condition. These services may be suspended temporarily and without notice in the case of any problem. TheraPlate UK nor its agents accept responsibility where all or any part of the service relating to a competition, prize draw, vote or poll is discontinued, modified or changed in any way.
6.4. TheraPlate UK and/or its agents do not accept responsibility for any fault, malfunction, damage, loss or disappointment suffered by you as an entrant or participant howsoever arising from participating in a competition, prize draw, vote or poll or from accepting any prize whether due to any error, omission by the TheraPlate UK, or their employees, agents or others or by any other cause. Similarly, TheraPlate UK are not responsible for any damage or loss caused to you which is not reasonably foreseeable to you or TheraPlate UK.
6.5. TheraPlate UK and/or its agents will not be liable to reimburse the cost or expenses incurred in entering the competition.
6.6. TheraPlate UK and/or its agents do not accept responsibility in the event that any entry is lost, delayed or not received properly.
6.7. TheraPlate UK and/or its agents reserve the right to amend any element of a competition, prize draw, vote or poll for reasons beyond their reasonable control, including but not limited to the unavailability of the vote, poll, competition or prize draw entry platform before the closing date, or for strike, lock-out, labour dispute, illness, act of God, natural disaster, adverse weather conditions, war, riot, civil commotion, accident, epidemic or pandemic, malicious damage, fire, flood and/or storm, compliance with law or governmental order, rule, regulation or direction, breakdown of plant, machinery or transportation. TheraPlate UK and/or its agents are not responsible for any loss or damage caused to you as a result of any of these occurrences.
7. Privacy
7.1. Information and data (“personal data”) which is provided by you when you enter a competition or prize draw will be held by the TheraPlate UK and may be used by TheraPlate UK and their service providers, network operators, suppliers and contractors for the purposes of administering and fulfilling the competition or prize draw. You agree that this includes without limitation that we may contact you if there is an issue with the interactive service. All personal details will be handles responsibility in compliance with General Data Protection Regulation 2018.
7.2. By taking part in the competition, prize draw, vote or poll (as applicable) you agree to participate in publicity at TheraPlate UK’s request if you are the winner of a competition or prize draw. You agree that TheraPlate UK may in its sole discretion use the winner’s (and if applicable their companion’s) name and image and their comments relating to the prize and their experience for future promotional, marketing and publicity purposes in any media worldwide without notice and without any fee being paid.
8. General
8.1. You agree that you do not have any commercial relationship with TheraPlate UK and that you are not an agent of TheraPlate UK.
8.2. The interaction terms and conditions are available in English only and shall be exclusively governed by and construed in accordance with the laws of England.
