TheraPlate Warranty – What does it cover?

TheraPlate Warranty – What does it cover?

Recently on our social media we covered the myth that TheraPlates always break and the warranty is rubbish. This, of course, is not true! It is a rare occurrence for a TheraPlate to break, especially for a manufacturing fault, but that’s what the warranty is there for.

Having said that, however, TheraPlates are not quite invincible. In this article we’ll look at some of the common reasons a TheraPlate could break, how to avoid them and more about the TheraPlate warranty.

First of all, let’s dive into some stats surrounding TheraPlate faults.

In the UK there are currently less than 10 machines that have issues, out of almost 7,000 in circulation. So, to view that as a percentage is a minuscule rate of 0.14% of machines in the UK that actually need to go back to the USA for repair.

What is and isn’t covered

As we have mentioned before, all manufacturing faults are covered by the warranty, but there are parts on the TheraPlate that wear over time and do need repairing or replacing, which is natural wear and tear on the plate. Wear and tear is not covered by the warranty.

To ensure your TheraPlate stays covered by the warranty it requires general maintenance by the owner on a regular basis to keep it in good condition. Information and details on this can be found in your manual that comes with your TheraPlate when you purchase it.

There are common issues that we do see arise from time to time, but these can easily be avoided. So, to keep your TheraPlate in good condition try to avoid the following:

  • Improper set up of the TheraPlate – for example “here are the instructions, pfft instructions, I don’t need those!” Make sure you read the instructions carefully to set up the TheraPlate correctly, and follow the guidance each time you use it. Don’t cut those corners!
  • Cords not being looked after – the TheraPlate is an electrical device that can be used outside, but care does need to be taken with the cables to ensure it doesn’t break. Store cables properly inside the unit, as subjecting them to liquid, crushing, or urine can result in damage which wouldn’t be covered under the warranty.
  • Flooding and water damage – while the TheraPlate has been tested for outdoor use, it will become damaged if it is left in a 6” of water over night for instance. Please consider this when storing or setting up and using your TheraPlate.
  • Making modifications – another one we see is if people sink the TheraPlate into the ground without manufacture guidance this can cause damage which wouldn’t be covered. If this is something you want to do, please seek guidance from us first.
  • Not maintaining the TheraPlate – if there are signs of wear and tear, make sure you take action to remedy them before it becomes a larger problem. You wouldn’t continue to drive your car with the warning light on until it completely stops working and expect it to be covered under the warranty. Cable hatches and TheraPlate feet are common ones where we see wear and tear, so look after these wearable parts.

Other parts which are subject to wear and tear over time and should be maintained, repaired or replaced are:

  • Rubber Matting – although this is very hard wearing, over time it can need some attention.
  • Cable Hatches – these are fairly sturdy but over time can need replacing.
  • TheraPlate Feet – again, these are sturdy but after lots of use can need replacing.
  • Control boxes – these do have a 12-month guarantee so you are covered for the first year, but occasionally after this period parts may need repairing or replacing.

We do stock replacement parts for the TheraPlate in the UK, so do get in touch and we can arrange these with you.

Car Comparison

A great way to assess whether something is covered under the warranty is the car comparison.

You buy a car direct from an authorised dealer (TheraPlate Ltd) and it has a very generous 5-year warranty on the engine (the motors in the TheraPlate).

So, off you go, loving your new car (TheraPlate), driving it around town (treating horses) but the orange warning light comes on (maybe it starts sounding different to before or other signs of wear and tear start to show).

You know you should get it checked over to ensure it’s maintained, but this time you continue to drive your car (use your TheraPlate) without checking with the dealer (TheraPlate Ltd) regarding the manufacture guidelines or seeking their advice to purchase replacement parts to maintain your car (TheraPlate).

It continues to drive for now, so you continue to use it to drive round even though you haven’t checked the oil (TheraPlate feet), tyres (rubber matting) or the coolant (control box) for instance, because, well why bother it’s under warranty, right?

Then the dreaded day comes… Fantastic, my car (TheraPlate) has now stopped working completely!

You contact the authorised dealer you bought the car from (TheraPlate Ltd) and check it’s still within warranty? “It is” great news!

The Repair

We (the dealer) take some details from you, go through some troubleshooting options to see if we can help over the phone, but if these things don’t work, we arrange pick up of your broken TheraPlate and will look to offer you a loaner unit (courtesy car) free of charge.

We send your broken TheraPlate unit (Car) back to the manufacturer for repair in the USA. We do not issue or authorise repairs here in the UK, so it must go back to the US.

When it arrives back in the US with the manufacturer (TheraPlate US) they will look at your unit (car) to determine if the fault that has caused your unit to fail is either a manufacture default (covered under warranty) or whether it is due to another reason, perhaps improper set up or use.

Issues are usually simple to fix and if it is covered under the warranty, it will be repaired and returned for free.

If the issue is not covered under the warranty and can be fixed, TheraPlate will discuss costs for repairs with you before carrying out the work. With your consent you will be charged for the work as set out in our T&Cs and paperwork you filled out prior to us picking your unit up.

Accidents do happen, but it’s really important to look after and maintain the TheraPlate unit throughout its lifetime, just like you would anything else mechanical, just like you would with your car. Details of how to maintain the TheraPlate and keep it in good condition are all set out in the manual, which is provided to you when you purchase the TheraPlate direct from us.

The Warranty Details

The warranty period varies depending on the part of the TheraPlate, so we have broken it down for you. The warranty periods are:

  • Control Box – covered for 12 months
  • Internal parts including motors – covered for 5 years
  • TheraPlate frame – covered for the lifetime of the plate

Our warranties are non-transferable, which is why we don’t recommend buying a second hand unit. Let’s face it, if you bought a TV from someone on Facebook and it didn’t work, you wouldn’t go back to Samsung and expect it to be covered under warranty!

The warranty can become void if care has not been taken to maintain and look after it. If the TheraPlate is left in manure or urine this can affect the frame or the internal workings, so please keep your TheraPlate clean.

The warranty is also void if the manufacturer’s seal is broken and the TheraPlate has been tampered with internally. If something is not right with the internal workings of the plate, please get in touch with us first before attempting repairs yourself or with a third party.

TheraPlates are an investment, they are not cheap therapy equipment. So, when you spend your hard-earned money on a piece of vital equipment for your business, it’s always wise to make sure you are covered, just in case something does go wrong. The last thing you’ll want, when you have a business to run, is to find out your local electrician can’t fix a TheraPlate issue, as it’s is not as simple as a tv or a lamp.

Our first hand customer service team are there to support you when you’re in a tight situation. We not only supply you with a fast turnaround on a TheraPlate warranty loaner unit, but we handle everything from start to finish, so you don’t have to worry about flying to America to pick it up.

We do stock replacement parts which are subject to wear and tear that you may need to keep your TheraPlate in top condition. So, if something is becoming worn and needs replacing, simply get in touch and we can arrange purchase of replacement parts with you.

For more information on our warranty, please get in touch, we’ll be happy to answer any questions or head to our warranty information page.

TheraPlate Uae & Al Shira’aa Horse Show Form Partnership 2020

TheraPlate Uae & Al Shira’aa Horse Show Form Partnership 2020

We are delighted to announce a new World Class partnership between Theraplate UAE and Al Shira’aa International Horse Show. Theraplate launches as a brand in the UAE for the first time!

The TheraPlate is proven to counter the effects of chronic inflammation conditions, speed healing, reduce pain, and aid in the prevention of injury. The TheraPlate is easy to use, proven effective, portable and very affordable. Introducing horses to the TheraPlate is so simple. Horses quickly express that they are enjoying the relaxing and beneficial daily sessions on the TheraPlate. The Theraplate is a totally unique therapy platform which uses advanced, patented technology called Vortex Wave Circulation Therapy. Easily transportable and with a free downloadable app for guidance, the Theraplate can be taken to events and shows. Available in a range of unit sizes suitable for horses, humans and other animals, the Theraplate is highly cost-effective, with each session costing less than a kettle to run! The TheraPlate is constructed with aircraft grade aluminum, making it lightweight and sturdy. The standard size TheraPlate comes in two parts, and is capable of holding 2,500lbs making it strong and durable however easy to transport as each half section of the K21 large horse unit weighs just 80lbs. TheraPlate has helped horses from almost every discipline stay sound and conditioned. Testimonials come from veterinarians and trainers of dressage, show jumpers, hunters, eventers, racehorses, driving horses, and more. It allows owners and trainers to help maintain their senior horses comfortably, TheraPlate is the common denominator for promoting and maintaining soundness.

During the Al Shira’aa Horse Show

Al Shira’aa is a name synonymous with excellence in the equine sphere and for its strong belief towards the support of equine welfare. We are extremely excited to give you a first hand experience of the Theraplate during the Al Shira’aa Horse Show in January 2020 where a rehab section will be set up so riders can either warm up or cool down their horses effectively. Their trade stand will allow you to physically try it out for yourself and feel the benefits there and then!

Al Shira’aa Stables is extremely excited to be using this product on our own Grand Prix team travelling horses. Where the horses go, our Theraplate goes with them! 

Dominic Fox Director of Theraplate UK & UAE said: “We are delighted to announce our new partnership with Al Shira’aa International Horse Show. The Theraplate is a highly innovative therapy platform with totally unique technology, used all around the globe by vets, racehorse trainers, Olympians, and more. We are so excited to be partnered with the Al Shira’aa International Horse Show, as well as supporting optimum performance and recovery of all their horses.”

Black Friday Deals you can’t resist!

Black Friday Deals you can’t resist!

Escape the queues and shops this Black Friday with our biggest sale yet!

We are running two amazing deals from Friday 22nd November to Monday 2nd December at 9pm, giving everyone the chance to save thousands on their TheraPlate purchase.

The ultimate business bundle provides the perfect opportunity to set up your TheraPlate business with £500 off the K21 Large Unit plus a free K4 unit too. Not only that but with 50% off the IATS training you can book your place on the IATS training course in May 2020 for half the price. But it doesn’t stop there we’re also throwing in 2 free tickets to the TheraPlate UK Liverpool International Horse Show.

Although our first deal is called the ultimate business bundle, you do not have to be a business or plan to use the TheraPlate as a business to buy it. This deal is available to everyone! All you have to do is head to the Black Friday Business Bundle page and enter promo code ‘BFTHERA1’ at the checkout.

If, however, this deal isn’t for you and you’d prefer to buy a different TheraPlate unit or product, we are also offering 10% off everything! You could top up your existing TheraPlate business with another unit or stock up on uniform with the branded hoodies, or maybe you just want a TheraPlate unit all for yourself, then this is the time to buy! To receive your 10% off head to the shop page, add your products to the basket and enter ‘BFTHERA2’ promo code at the checkout.

To take advantage of these amazing deals, head over to the shop area of our website and enter your promo code at the checkout or give us a call on 0800 955 2016 to order over the phone. If you have any questions about the deals or if the TheraPlate is right for you then do get in touch either by phone or email at

Introducing the International Association of TheraPlate Specialists®

Introducing the International Association of TheraPlate Specialists®

TheraPlate UK launches The International Association of TheraPlate Specialists® (IATS).

Launched into the UK and Ireland in 2017, the TheraPlate has very quickly dominated the therapy market by both horse owners, trainers and rehabilitation specialists alike. The accelerated growth of the portable platform TheraPlate has seen many independent businesses created by individuals offering TheraPlate sessions to clients across the country, which in turn prompted the development of the CPD approved training course, in order to standardise and govern the TheraPlate service being offered.

TheraPlate Equine

TheraPlate UK are the UK, Ireland and European distributors of the Vortex Wave Circulation therapy platform, TheraPlate. With an ongoing commitment to equestrian sport, performance and welfare, TheraPlate UK have created a bespoke CPD approved course to further educate TheraPlate professionals to help best serve the equestrian community and beyond. TheraPlate UK’s vision of IATSⓇ is to educate individuals on using the TheraPlate as part of a business and standardise practises amongst them. Encouraging members to follow a strict code of conduct and professional practice at all times, IATSⓇ membership is an industry recognised qualification amongst vets and other equestrian professionals.

Members of IATSⓇ must pass the training event as well as fulfill insurance regulations and comply with current regulations to qualify for membership. The first course was hosted at Moulton College on Sunday 8th September and sold out in just a matter of days. Carefully constructed to present delegates with a well-rounded overview of the TheraPlate, the course included seminars from Vet Students, Rehabilitation Specialists and other industry professionals. With further courses in the pipeline, IATSⓇ is set to raise industry standards of TheraPlate businesses.

TheraPlate IATS Course

Director of TheraPlate UK, Dominic Fox, said: “we’re delighted to launch IATSⓇ. The CPD course standardises and educates TheraPlate professionals, ensuring that all members are up to date with current knowledge and research. IATSⓇ duty of care in turn helps the wider equestrian community by setting a standard of practice and code of conduct for TheraPlate SpecialistsⓇ.”

The course is the first of its kind and is available to all equestrian professionals with an interest in the TheraPlate. For further course dates and information, please visit the IATSⓇ website >

Remembrance Sunday

Remembrance Sunday

Remembering all current and ex-service men and women.

We are proud to have two members of our team who know what it means to serve and support this country.

Jimmy works in our delivery team but previous to this, he served the Grenadier Guards for 7 years, completing his basic training in Catterick before moving onto the 1st Battalion Grenadier Guards at Wellington Barracks, London. As well as taking part in ceremonial duties, Jimmy also was an infantry soldier. Jimmy’s military career also took him to Kenya to prepare for a tour of Afghanistan.

Rachel, our Administrator, is the wife of Flight Lieutenant Smith, who has completed 15 years of service. Currently serving within the RAF Regiment, Rachel’s husband has carried out tours of Northern Ireland, Iraq and Afghanistan.

Remembrance Sunday

We’re extremely proud to work alongside veteran Jimmy and military wife Rachel. This Sunday, we will be taking the time to remember the heroic efforts of all who have served this country.

“At the going down of the sun and in the morning, we will remember them.”

Remembrance Sunday
Save £500 on a K21 and Guarantee Christmas Delivery!

Save £500 on a K21 and Guarantee Christmas Delivery!

Give the gift of Vortex Wave Circulation Therapy this Christmas!

Purchase a TheraPlate K21 before Friday 8th November and save £500 as well as guarantee Christmas delivery.

The K21 is our large horse unit and is suitable for horses of all shapes and sizes as well as humans and other animals too. It’s easily transportable and comes in two sections which effortlessly fit together. It’s the ideal unit to take to shows and events and is extremely cost effective to run.

Purchase now at and enter code XMAS2019 at the checkout.

GBP, £ EUR, €