The TheraPlate Ltd Story – Part 1 – The Early Days

The TheraPlate Ltd Story – Part 1 – The Early Days

If you have ever met Dominic & Francesca Fox, Founders of TheraPlate Ltd, you will know how passionate they are about the TheraPlate, their business and equestrian sport. Both with equestrian backgrounds, the husband and wife team have fought their way from nothing to where they are today. It’s this journey that has developed their grit, determination and resilience to a whole new level, and we want to share their journey with you.

To really set the scene, let us take you back and start with a bit of history on Dominic, his family and their racing backgrounds.

A keen showjumper and horse woman, Dominic’s mother and her family all loved racing, which lead to owning a few racehorses and one day while watching a horse run at Windsor racecourse Dominic’s mother and father met.

Dominic’s Mother

A fantastic jockey, Dominic’s father enjoyed a long and prosperous career after coming over from Ireland to work as an apprentice for Seamus McGrath aged just 14. Throughout his career he rode 872 winners in total, including horses for the Queen and Sheik Mohammed to name a few.

Dominic’s Father

So naturally, Dominic was brought up surrounded by the racing industry and followed in his father’s footsteps, but no one said it would be easy! At just 16, Dominic starting riding out racehorses but was far too small to race. He was dubbed the ‘Smallest Jockey in the World’ by newspapers, standing at just 4ft tall and weighing in at a tiny 4st 4lbs.

Unable to race until he had put more weight on, Dominic honed his skills riding horses out on the gallops at home. His first race wasn’t until he was 21, but even then, he still only weighed 5st 2lbs. This meant that the horse had to wear two lead cloths and Dominic had to wear an 8lb lead jacket under his silks, which not only was incredibly dangerous and hard to ride in, was also against racing rules. But nevertheless, this didn’t deter Dominic from his dreams of winning races.

At 23, Dominic was named Racing Schools Champion Apprentice and he enjoyed many successful years of racing, despite being plagued with injuries, as many jockeys are. It did seem that every time he got going and things started to look good, he would get injured again and over a 7-year period Dominic had broken just over 15 bones, each on separate occasions.

On returning from racing in India, Dominic suffered a serious accident which saw his career put on hold again, but this time it wasn’t something as minor as breaking bones. He was double barrelled in the chest by a horse and was initially declared uninjured on his first trip to hospital. Later when Dominic returned home, he collapsed and was rushed back into hospital, being resuscitated twice on route. It was at this point they found that he was bleeding internally and had already lost over 3.5 litres of blood.

The road to recovery from such serious injury would see Dominic take an extended break from racing, despite his father always trying to encourage him to get back in the game. The next 3 years would be extremely difficult for Dominic and his family.

Dominic’s father was someone who always pushed him to improve. An example of this that Dominic recalls is “I’d just had three winners in a day, I was still only a year in to race riding and feeling excited, so I called dad to tell him and his response was “yeah, I rode four in one day” and hung up the phone.” He was hard on Dominic, but it instilled a ‘never give up attitude’ that meant he would never rest on his laurels, even to this day.

So, through the ups and downs of a jockey’s lifestyle, of which there are many, Dominic sought support from his mother, who having been at his father’s side throughout his riding career, knew all too well the strains, both mental and physical, the career had on someone.

Sadly, in 2010 Dominic’s father collapsed very suddenly while out shopping, hitting his head as he did so. He was immediately rushed to hospital, where he would never regain consciousness. This had a huge impact on Dominic, but this was not the only strain in his life at that time. Dominic’s mother was also undergoing treatment for a brain tumour, of which would need surgery to remove.

This left Dominic with a huge hole and in quite a lonely place, not only without a career, but also without a father and a very ill mother.

 

In the next article…

Find out how Dominic coped with the loss of his dad and where Francesca fits into all of this.

Does Dominic return to racing like his father wished?

Or will he take a completely different path?

 

Transitions with Esther Horsfall

Transitions with Esther Horsfall

ABOUT ESTHER

Esther Horsfall set up Shaw Farm Equestrian in 2008 to offer 5* livery and training in the North of England. Since then, Esther has used her 25+ years of experience to train many horses and riders, while also competing her own horses to a high level in dressage. Esther is passionate about what she does and that comes across in her work, looking at the horse and rider as a whole package. That is why they offer so much more than just a normal yard, including TheraPlate sessions for both horses and riders.

So, now we know a little more about Esther, let’s dive into her article on Transitions!

TRANSITIONS

You can never ride too many transitions!!

So if I was to be asked what is the golden rule of training our horses… It would be to never ride a bad transition.

We use transitions in our day to day riding far more than people realise, whether it be happy hackers or top level riders, transitions are there and are an important role in our riding.

As for training the dressage horse, they are the one tool we all need in order to prepare our horses, balance our horses and to check our horses are with us.

Transitions will without a doubt help improve your horses rhythm, balance, self carriage, reactions, concentration, suppleness and connection to name a few!

Direct transitions from one pace to another are a great tool to check reactivity but also transitions within the pace in order to check our horses are in front of our leg and ‘with us’.

I see so many riders who just ride round and round the arena in the hope their horses way of going improves!! But how if we don’t change something or do something to help or do something to show the horse there’s another way!!

So start off with some basic training by setting yourself a goal to ride on a more regular basis with the focus of transitions within your training.

Start with direct transitions from one pace to another and ensure the reaction is there and your horse is switched on, if not you need to ride with more energy in order to gain more reaction from your horse. From there then aim to wean your horse off the more energetic aid and into a much more subtle, quiet aid. Then work towards playing around with your horses tempo within the pace to checking whether you can ride a transition within the pace and send the horse more forward or bring the horse back to you a little.

Repeat repeat repeat!!

Minimum input from the rider and maximum output from the horse is the end goal!

TheraPlate Warranty – What does it cover?

TheraPlate Warranty – What does it cover?

Recently on our social media we covered the myth that TheraPlates always break and the warranty is rubbish. This, of course, is not true! It is a rare occurrence for a TheraPlate to break, especially for a manufacturing fault, but that’s what the warranty is there for.

Having said that, however, TheraPlates are not quite invincible. In this article we’ll look at some of the common reasons a TheraPlate could break, how to avoid them and more about the TheraPlate warranty.

First of all, let’s dive into some stats surrounding TheraPlate faults.

In the UK there are currently less than 10 machines that have issues, out of almost 7,000 in circulation. So, to view that as a percentage is a minuscule rate of 0.14% of machines in the UK that actually need to go back to the USA for repair.

What is and isn’t covered

As we have mentioned before, all manufacturing faults are covered by the warranty, but there are parts on the TheraPlate that wear over time and do need repairing or replacing, which is natural wear and tear on the plate. Wear and tear is not covered by the warranty.

To ensure your TheraPlate stays covered by the warranty it requires general maintenance by the owner on a regular basis to keep it in good condition. Information and details on this can be found in your manual that comes with your TheraPlate when you purchase it.

There are common issues that we do see arise from time to time, but these can easily be avoided. So, to keep your TheraPlate in good condition try to avoid the following:

  • Improper set up of the TheraPlate – for example “here are the instructions, pfft instructions, I don’t need those!” Make sure you read the instructions carefully to set up the TheraPlate correctly, and follow the guidance each time you use it. Don’t cut those corners!
  • Cords not being looked after – the TheraPlate is an electrical device that can be used outside, but care does need to be taken with the cables to ensure it doesn’t break. Store cables properly inside the unit, as subjecting them to liquid, crushing, or urine can result in damage which wouldn’t be covered under the warranty.
  • Flooding and water damage – while the TheraPlate has been tested for outdoor use, it will become damaged if it is left in a 6” of water over night for instance. Please consider this when storing or setting up and using your TheraPlate.
  • Making modifications – another one we see is if people sink the TheraPlate into the ground without manufacture guidance this can cause damage which wouldn’t be covered. If this is something you want to do, please seek guidance from us first.
  • Not maintaining the TheraPlate – if there are signs of wear and tear, make sure you take action to remedy them before it becomes a larger problem. You wouldn’t continue to drive your car with the warning light on until it completely stops working and expect it to be covered under the warranty. Cable hatches and TheraPlate feet are common ones where we see wear and tear, so look after these wearable parts.

Other parts which are subject to wear and tear over time and should be maintained, repaired or replaced are:

  • Rubber Matting – although this is very hard wearing, over time it can need some attention.
  • Cable Hatches – these are fairly sturdy but over time can need replacing.
  • TheraPlate Feet – again, these are sturdy but after lots of use can need replacing.
  • Control boxes – these do have a 12-month guarantee so you are covered for the first year, but occasionally after this period parts may need repairing or replacing.

We do stock replacement parts for the TheraPlate in the UK, so do get in touch and we can arrange these with you.

Car Comparison

A great way to assess whether something is covered under the warranty is the car comparison.

You buy a car direct from an authorised dealer (TheraPlate Ltd) and it has a very generous 5-year warranty on the engine (the motors in the TheraPlate).

So, off you go, loving your new car (TheraPlate), driving it around town (treating horses) but the orange warning light comes on (maybe it starts sounding different to before or other signs of wear and tear start to show).

You know you should get it checked over to ensure it’s maintained, but this time you continue to drive your car (use your TheraPlate) without checking with the dealer (TheraPlate Ltd) regarding the manufacture guidelines or seeking their advice to purchase replacement parts to maintain your car (TheraPlate).

It continues to drive for now, so you continue to use it to drive round even though you haven’t checked the oil (TheraPlate feet), tyres (rubber matting) or the coolant (control box) for instance, because, well why bother it’s under warranty, right?

Then the dreaded day comes… Fantastic, my car (TheraPlate) has now stopped working completely!

You contact the authorised dealer you bought the car from (TheraPlate Ltd) and check it’s still within warranty? “It is” great news!

The Repair

We (the dealer) take some details from you, go through some troubleshooting options to see if we can help over the phone, but if these things don’t work, we arrange pick up of your broken TheraPlate and will look to offer you a loaner unit (courtesy car) free of charge.

We send your broken TheraPlate unit (Car) back to the manufacturer for repair in the USA. We do not issue or authorise repairs here in the UK, so it must go back to the US.

When it arrives back in the US with the manufacturer (TheraPlate US) they will look at your unit (car) to determine if the fault that has caused your unit to fail is either a manufacture default (covered under warranty) or whether it is due to another reason, perhaps improper set up or use.

Issues are usually simple to fix and if it is covered under the warranty, it will be repaired and returned for free.

If the issue is not covered under the warranty and can be fixed, TheraPlate will discuss costs for repairs with you before carrying out the work. With your consent you will be charged for the work as set out in our T&Cs and paperwork you filled out prior to us picking your unit up.

Accidents do happen, but it’s really important to look after and maintain the TheraPlate unit throughout its lifetime, just like you would anything else mechanical, just like you would with your car. Details of how to maintain the TheraPlate and keep it in good condition are all set out in the manual, which is provided to you when you purchase the TheraPlate direct from us.

The Warranty Details

The warranty period varies depending on the part of the TheraPlate, so we have broken it down for you. The warranty periods are:

  • Control Box – covered for 12 months
  • Internal parts including motors – covered for 5 years
  • TheraPlate frame – covered for the lifetime of the plate

Our warranties are non-transferable, which is why we don’t recommend buying a second hand unit. Let’s face it, if you bought a TV from someone on Facebook and it didn’t work, you wouldn’t go back to Samsung and expect it to be covered under warranty!

The warranty can become void if care has not been taken to maintain and look after it. If the TheraPlate is left in manure or urine this can affect the frame or the internal workings, so please keep your TheraPlate clean.

The warranty is also void if the manufacturer’s seal is broken and the TheraPlate has been tampered with internally. If something is not right with the internal workings of the plate, please get in touch with us first before attempting repairs yourself or with a third party.

TheraPlates are an investment, they are not cheap therapy equipment. So, when you spend your hard-earned money on a piece of vital equipment for your business, it’s always wise to make sure you are covered, just in case something does go wrong. The last thing you’ll want, when you have a business to run, is to find out your local electrician can’t fix a TheraPlate issue, as it’s is not as simple as a tv or a lamp.

Our first hand customer service team are there to support you when you’re in a tight situation. We not only supply you with a fast turnaround on a TheraPlate warranty loaner unit, but we handle everything from start to finish, so you don’t have to worry about flying to America to pick it up.

We do stock replacement parts which are subject to wear and tear that you may need to keep your TheraPlate in top condition. So, if something is becoming worn and needs replacing, simply get in touch and we can arrange purchase of replacement parts with you.

For more information on our warranty, please get in touch, we’ll be happy to answer any questions or head to our warranty information page.

TheraPlate Uae & Al Shira’aa Horse Show Form Partnership 2020

TheraPlate Uae & Al Shira’aa Horse Show Form Partnership 2020

We are delighted to announce a new World Class partnership between Theraplate UAE and Al Shira’aa International Horse Show. Theraplate launches as a brand in the UAE for the first time!

The TheraPlate is proven to counter the effects of chronic inflammation conditions, speed healing, reduce pain, and aid in the prevention of injury. The TheraPlate is easy to use, proven effective, portable and very affordable. Introducing horses to the TheraPlate is so simple. Horses quickly express that they are enjoying the relaxing and beneficial daily sessions on the TheraPlate. The Theraplate is a totally unique therapy platform which uses advanced, patented technology called Vortex Wave Circulation Therapy. Easily transportable and with a free downloadable app for guidance, the Theraplate can be taken to events and shows. Available in a range of unit sizes suitable for horses, humans and other animals, the Theraplate is highly cost-effective, with each session costing less than a kettle to run! The TheraPlate is constructed with aircraft grade aluminum, making it lightweight and sturdy. The standard size TheraPlate comes in two parts, and is capable of holding 2,500lbs making it strong and durable however easy to transport as each half section of the K21 large horse unit weighs just 80lbs. TheraPlate has helped horses from almost every discipline stay sound and conditioned. Testimonials come from veterinarians and trainers of dressage, show jumpers, hunters, eventers, racehorses, driving horses, and more. It allows owners and trainers to help maintain their senior horses comfortably, TheraPlate is the common denominator for promoting and maintaining soundness.

During the Al Shira’aa Horse Show

Al Shira’aa is a name synonymous with excellence in the equine sphere and for its strong belief towards the support of equine welfare. We are extremely excited to give you a first hand experience of the Theraplate during the Al Shira’aa Horse Show in January 2020 where a rehab section will be set up so riders can either warm up or cool down their horses effectively. Their trade stand will allow you to physically try it out for yourself and feel the benefits there and then!

Al Shira’aa Stables is extremely excited to be using this product on our own Grand Prix team travelling horses. Where the horses go, our Theraplate goes with them! 

Dominic Fox Director of Theraplate UK & UAE said: “We are delighted to announce our new partnership with Al Shira’aa International Horse Show. The Theraplate is a highly innovative therapy platform with totally unique technology, used all around the globe by vets, racehorse trainers, Olympians, and more. We are so excited to be partnered with the Al Shira’aa International Horse Show, as well as supporting optimum performance and recovery of all their horses.”

Black Friday Deals you can’t resist!

Black Friday Deals you can’t resist!

Escape the queues and shops this Black Friday with our biggest sale yet!

We are running two amazing deals from Friday 22nd November to Monday 2nd December at 9pm, giving everyone the chance to save thousands on their TheraPlate purchase.

The ultimate business bundle provides the perfect opportunity to set up your TheraPlate business with £500 off the K21 Large Unit plus a free K4 unit too. Not only that but with 50% off the IATS training you can book your place on the IATS training course in May 2020 for half the price. But it doesn’t stop there we’re also throwing in 2 free tickets to the TheraPlate UK Liverpool International Horse Show.

Although our first deal is called the ultimate business bundle, you do not have to be a business or plan to use the TheraPlate as a business to buy it. This deal is available to everyone! All you have to do is head to the Black Friday Business Bundle page and enter promo code ‘BFTHERA1’ at the checkout.

If, however, this deal isn’t for you and you’d prefer to buy a different TheraPlate unit or product, we are also offering 10% off everything! You could top up your existing TheraPlate business with another unit or stock up on uniform with the branded hoodies, or maybe you just want a TheraPlate unit all for yourself, then this is the time to buy! To receive your 10% off head to the shop page, add your products to the basket and enter ‘BFTHERA2’ promo code at the checkout.

To take advantage of these amazing deals, head over to the shop area of our website and enter your promo code at the checkout or give us a call on 0800 955 2016 to order over the phone. If you have any questions about the deals or if the TheraPlate is right for you then do get in touch either by phone or email at hello@theraplateuk.com

Introducing the International Association of TheraPlate Specialists®

Introducing the International Association of TheraPlate Specialists®

TheraPlate UK launches The International Association of TheraPlate Specialists® (IATS).

Launched into the UK and Ireland in 2017, the TheraPlate has very quickly dominated the therapy market by both horse owners, trainers and rehabilitation specialists alike. The accelerated growth of the portable platform TheraPlate has seen many independent businesses created by individuals offering TheraPlate sessions to clients across the country, which in turn prompted the development of the CPD approved training course, in order to standardise and govern the TheraPlate service being offered.

TheraPlate Equine

TheraPlate UK are the UK, Ireland and European distributors of the Vortex Wave Circulation therapy platform, TheraPlate. With an ongoing commitment to equestrian sport, performance and welfare, TheraPlate UK have created a bespoke CPD approved course to further educate TheraPlate professionals to help best serve the equestrian community and beyond. TheraPlate UK’s vision of IATSⓇ is to educate individuals on using the TheraPlate as part of a business and standardise practises amongst them. Encouraging members to follow a strict code of conduct and professional practice at all times, IATSⓇ membership is an industry recognised qualification amongst vets and other equestrian professionals.

Members of IATSⓇ must pass the training event as well as fulfill insurance regulations and comply with current regulations to qualify for membership. The first course was hosted at Moulton College on Sunday 8th September and sold out in just a matter of days. Carefully constructed to present delegates with a well-rounded overview of the TheraPlate, the course included seminars from Vet Students, Rehabilitation Specialists and other industry professionals. With further courses in the pipeline, IATSⓇ is set to raise industry standards of TheraPlate businesses.

TheraPlate IATS Course

Director of TheraPlate UK, Dominic Fox, said: “we’re delighted to launch IATSⓇ. The CPD course standardises and educates TheraPlate professionals, ensuring that all members are up to date with current knowledge and research. IATSⓇ duty of care in turn helps the wider equestrian community by setting a standard of practice and code of conduct for TheraPlate SpecialistsⓇ.”

The course is the first of its kind and is available to all equestrian professionals with an interest in the TheraPlate. For further course dates and information, please visit the IATSⓇ website >

GBP, £ EUR, €